Customer Relationship Management (CRM)

Powerful tool to improve customer relationships, enhance customer satisfaction, and drive sales growth

Business Growth Links with your Customer Relationship and Satisfaction

Enhance customer relationships, improve satisfaction, and drive sales growth to boost the overall customer experience.

Contact Management

Centralized repository for storing detailed information about customers, leads, prospects, demographics, behavior, and engagement. Track and view interactions with contacts, including calls, purchases, supports etc

Opportunity Management

Monitor and manage leads from initial contact through to conversion. Panel to convert leads into orders based on communication with the customers

Customer Support and Service

Track and manage customer support requests or issues from submission to resolution. Offer real-time support through live chat or messaging features.

Customer Engagement

Tailor communications and offers based on customer data and preferences. Visualize and analyze the customer journey to understand interactions and optimize engagement strategies

Personalization

Gives a peronalized touch to all your customer by predefined scripts having their names and other respective information.

CTI Integration

Callcenter Telephoic Integration helps business to automate Inbound and Outbound leads and support callings. Better and Personalized experience for customer and more human friendly approach make them your business family

Call and Audit Logs

Helps review all agent and customer communications to establish a better and healthier communication channel, while mitigating the repetitive nature of grievances.